SMS, standard voice messages or CleverBot? What is the right way to inform your customers and get feedback? ORDER PROJECT CALCULATION

TASK RELEVANCY

Robovoice is an effective voice bot to inform your customers about promotional and special offers.

An automatic system suits perfectly for solving such tasks because:

the service can quickly contact all your customers: the voice bot makes hundreds of calls simultaneously and will promptly convey information to each person, no matter how vast your contact database is
a voice robot for informing customers accurately recognizes human speech: it can clarify their interest in the proposal, immediately making a note in the corresponding entity in CRM
the system thoroughly follows the script: you can be 100% sure that each customer will receive exactly the message that you sent
the bot has additional functions — such as sending SMS / e-mail messages after making a call or transferring the call to the manager.
the system integrates with any ERP / CRM / BPM system, as well as with SMS and e-mail newsletter services.

OPTIONS TO SOLVE THE TASK:

STANDARD VOICE MESSAGES

The difficulty of predicting the result - you only see the number of delivered messages in the analytics, but do not know how many people listened to it and who is interested in your proposal
Reduced conversion due to increased customer negative attitude towards voice mailings - not everyone is ready to listen to even ordinary audio messages in applications, say nothing of impersonal voice mailings
High probability of a personal data breach: you send messages without the customer's consent to listen to the information. Perhaps it is just not convenient for the customer to listen to it now?

ROBOVOICE FOR CUSTOMER INFORMATION

With the Robovoice bot, you immediately see the real number of touch events and customer feedback, know the current interest in your offer and can predict your promotion outcome
Due to the fact that more than 80% of customers do not understand that they are speaking to a voice bot, Robovoice keeps a conversion similar to that of any call center when solving the task of informing with feedback, but it costs significantly less
The voice bot will receive each customer’s consent to receive information before starting a dialogue, which completely eliminates the possibility of personal data breach

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CASES: Database update and reminders automation for Event agencies

TASK

In a major Event agency specializing in running industry conferences and forums, the objective was to update the vast database accumulated over a 15-year period of vigorous activity. Also, the objective was to automate the process of reminding participants of an upcoming event and confirming their intention to take part. At the time of the appeal, the task was solved by the internal company’s call center on an irregular basis.

SOLUTION

Robovoice implementation and integration with Creatio from Terrasoft made it possible to promptly configure the necessary script and start updating on the basis of more than 200,000 contacts. Updated data is automatically loaded to the CRM system and added to dynamic lists for each industry, which allows you to create campaigns in a matter of seconds and invite audience to events. The reminder process runs automatically, and it can significantly increase the attendance at the events. Currently, the agency uses a voice robot, including for inviting customers to events.

Пример разговора

скачать

RESULT

76%

of the database is updated and segmented

1,5 rubles

the cost of 1 contact update

10 times

less time to prepare lists for audience capture

CASES: Информирование об акциях для интернет-магазина

TASK

К нам обратился крупный ювелирный интернет-магазин сразу с двумя актуальными задачами: минимизировать затраты на внутренний call-центр (более 30 сотрудников в штате) и повысить количество покупок в период сезонных распродаж.
Клиентская база магазина составляет более 300 000 контактов.

SOLUTION

Внедрили платформу Robovoice и провели интеграцию c CRM-системой Битрикс24.
Далее создали голосовые рекламные кампании с информацией об акциях для каждого сегмента.

RESULT

67%

базы актуализировано и сегментировано

2,3 руб.

стоимость 1 контакта

35%

рост конверсии интернет-магазина после внедрения сегментированных голосовых кампаний

CASES: Информирование об акциях для медицинского центра

TASK

Оповещение клиентов Медицинской клиники о скидках и акциях с получением обратной связи от клиента и записью на прием.

SOLUTION

Интеграция голосовой платформы Robovoice с медицинской системой ArchiMed+. Настройка конструктора голосовых кампаний, интеграция с сегментированными базами пациентов и с журналом записи.

RESULT

в 6,5 раз

сократилось время обработки базы по сравнению с КЦ

74%

конверсия в состоявшийся диалог

в 3 раза

сократились затраты на каждый звонок